Return and Cancellation Policy

At TinyTrove, we want our customers to have a smooth shopping experience. Please read our return and cancellation policy carefully before placing an order.

Order Cancellation

Orders may be cancelled before shipment confirmation. Once an order has been shipped, cancellation may not be possible.

Product Checking at Delivery Time

Customers are requested to check the product in front of the delivery person at the time of delivery. If any visible issue, damage, or wrong product is found at that time, the item should be returned immediately in front of the delivery person.

Unboxing Video Requirement

After delivery is completed, any claim regarding missing items, damage, wrong product, or product issue must be supported with a clear unboxing video. The unboxing video must be recorded from the beginning, without pause or cut, clearly showing the package opening and the product condition. Without a proper unboxing video, post-delivery complaints may not be accepted.

Exchange / Refund Policy

If there is a genuine product issue and valid video proof is provided, TinyTrove may offer an exchange or refund depending on the situation. Refund or exchange will only be considered after reviewing the complaint and proof.

Non-returnable Cases

Change-of-mind returns are not accepted. Minor color variation due to lighting or screen differences will not be considered a defect. Small differences in miniature detailing that do not affect the product’s overall use or appearance may not be considered eligible for return or refund.